Help Center2023-12-01T18:30:37+01:00

Do you need help? Do you have a question?

The Alignae team is at your side every step of the way to support you and make your treatment as pleasant as possible.

How can we help you?

How can I reduce pain?2023-11-23T10:50:35+01:00

It's perfectly normal to feel a little pain or discomfort when changing invisible aligners. This simply means that the aligners are doing their job. You can use the supplied orthodontic vibrator every day to reduce this sensation. You can also take painkilling tablets depending on your situation.

Can I order for friends or family?2023-11-23T10:37:27+01:00

Yes, just note that the email address used for the order will be used to receive the 3d rendering to validate processing.

Or book Alignae?2023-11-23T12:35:14+01:00

Alignae delivers anywhere in Europe at no extra charge, and soon to the rest of the world.

On request we can ship anywhere UPS can deliver.

When should the orthodontic vibrator be used?2023-11-23T11:37:06+01:00

You can use the orthodontic vibrator once a day or just for a few minutes when changing invisible aligners. It seems that the ideal for comfort and efficiency is around 20 minutes a day according to the feedback we get from our customers, but feel free to try it out and adjust according to the comfort it brings you.

How do I use the orthodontic vibrator?2023-11-23T12:36:37+01:00

It's very simple, just switch it on and bite it with your invisible aligners in place.

You can use it as often as you like, in sessions of just a few minutes.

Does Alignae offer discounts?2023-11-24T11:06:53+01:00

Absolutely, Alignae is offering a 20% discount to all students with the code Study20

This discount cannot be combined with other discounts.

What is the guarantee on the impression kit?2023-11-23T15:58:31+01:00

We pride ourselves on providing the best customer experience by offering the highest quality service and products with a no hassle guarantee. If for any reason you are not completely satisfied with our service, you will receive a full refund or we will re-set your aligners at no extra cost.

Our experts will use your dental impressions to design your aligners.

  • If the impressions are faulty, we will send you a new kit to make a new impression of the jaw in question at no extra cost to you.
  • If we don't think we can give you an absolutely satisfactory result with our aligners, we'll give you a full refund for the impression kit.
  • If you wish to continue with Alignae and order your treatment plan, we will deduct what you paid for the impression kit from the final price.
What is the Alignae lifetime guarantee?2023-11-23T17:02:20+01:00

If, despite having followed the recommendations, your teeth have moved after completing the treatment, and there are no contraindications, you will receive a new impression kit to make a new treatment plan and new invisible aligners to correct the position of your teeth at no extra cost to you.

Our team will assess your request to determine whether you are eligible for a new treatment. As part of this process, they will ask you for a number of things, including photographs. If they determine that your teeth have not moved, that a new treatment is not indicated or that you are not eligible for any reason, this guarantee will not be applied.

This guarantee is conditional on the treatment and recommendations being followed.

This guarantee only applies to the teeth concerned by the treatment. It does not cover teeth affected by external circumstances, treatment, illness, trauma or missing teeth.

To retain the lifetime guarantee, you must have completed the treatment as recommended by Alignae. Once the treatment has been completed, you must have purchased maintenance aligners once a year and worn them for at least 7 consecutive days a year.

Can I be reimbursed by my insurance?2023-11-24T11:13:50+01:00

Perhaps you can. If you have insurance that covers the treatment of tooth position, you may be able to ask them for a refund after you have purchased your treatment by sending them the invoice. We do not accept payments directly from insurance companies.

Can I use a promotional code?2023-11-24T11:15:36+01:00

Absolutely. If you have a promotional code or voucher, you can use it from the basket page.

What payment plans are available?2023-11-23T12:38:14+01:00

We offer payment in instalments with Klarna At the time of purchase, you can choose to pay in 3 or 4 instalments, free of charge, or to pay on credit over the period of your choice.

How much do Alignae invisible aligners cost?2023-11-24T11:09:42+01:00

Our price is fixed and identical for everyone.

The price of the complete treatment, including the impression and the orthodontic vibrator, is €1,490, regardless of the degree of correction required or the duration of the treatment.

What do I need to know about maintenance aligners?2023-11-24T10:56:58+01:00

They are similar to invisible aligners, and by wearing them for at least 7 consecutive days a year, you can guarantee a perfect smile forever.

I've just received my aligners, where do I start?2023-11-24T15:18:30+01:00

Read the instructions, it's simple and everything is explained.

All you have to do is find the first pair of invisible aligners in your treatment and wear them for at least 10 hours a day for at least 7 days before moving on to the next, and so on.

You also have the orthodontic vibrator, which you can use for at least 5 minutes a day to allow your teeth to align with maximum comfort.

Can I have dental care during the treatment?2023-11-24T15:42:19+01:00

Except in emergencies, it is advisable to avoid the use of dental implants wherever possible, to avoid the risk of interfering with the treatment of the position of your teeth.

What should I do after ordering my maintenance aligner?2023-11-23T17:10:20+01:00

We will produce it and send it to you within a few days.

However, if you are not already a customer, we will send you an impression kit at a reduced rate to take impressions of your teeth and be able to produce your maintenance aligner.

It should then be worn for 7 to 14 consecutive days.

When and how do I order my maintenance aligner?2023-11-24T15:40:32+01:00

You can order one directly from our website. To keep your new smile and the 100% guarantee, you need to order one every year and wear it for at least 7 consecutive days.

Why did I only receive 12 aligners?2023-11-23T12:41:58+01:00

We plan your treatment according to the degree of correction your teeth need, so depending on the range of movement required, you will receive a specific number of invisible aligners, numbered for each stage of your treatment.

In all cases, you will receive all the invisible aligners you need for your complete treatment.

How long does my treatment last?2023-11-23T12:50:43+01:00

The duration of each treatment is different because each smile is unique. We adapt the number of steps to the level of correction required. You also have an impact on the duration depending on whether you wear your invisible aligners 10 or 22 hours a day and whether or not you use the orthodontic vibrator.

On average, a course of treatment lasts between 4 and 6 months, with a maximum duration of 12 months.

Can we throw away aligners that have already been worn?2023-11-24T15:47:18+01:00

No. As part of your treatment, all invisible aligners must be kept until the end of the treatment. If an invisible aligner is lost or damaged, you may need to replace the previous one. For simplicity's sake, you can keep used aligners in their numbered packaging.

What drinks can be consumed during treatment?2023-11-23T17:09:06+01:00

You can drink your usual beverages, avoiding those that are too hot.

However, our invisible aligners can withstand temperatures of up to 85°C / 185°F, 27% higher than ordinary aligners. So you can drink hot beverages such as coffee or tea without any problem.

Can I wear my aligners for less than 7 days?2023-11-23T16:56:10+01:00

It is not advisable to wear your invisible aligners for less than 7 days. Your teeth need a minimum amount of time to move without risk.

What should I do at the end of my treatment?2023-11-23T17:11:37+01:00

At the end of your treatment there is nothing to do, just put on your invisible aligner for 7 to 14 days as planned and continue to smile.

What should I do if I feel pain or discomfort?2023-11-23T16:51:53+01:00

It's normal to feel a slight ache or moderate discomfort when changing invisible aligners. You can quickly relieve this sensation by using the orthodontic vibrator supplied with your treatment.

Can I skip a set of aligners?2023-11-24T15:48:46+01:00

Certainly not. Each aligner is important for moving your teeth gradually towards their final position. You could compromise the rest of the treatment. It is important to wear each aligner for at least 7 days.

Can I smoke while wearing my aligners?2023-11-24T15:50:52+01:00

We strongly advise against this, as it can damage and discolour your teeth and the invisible aligners. But it will not alter the position of your teeth or the effectiveness of the treatment.

Can I use whitening gel in my aligners?2023-11-24T17:23:05+01:00

Yes, you can put whitening gel in the aligners and your smile will be even more beautiful after treatment.

How do I clean my aligners?2023-11-24T17:26:46+01:00

Brush your aligners, inside and out, at least twice a day with a toothbrush and toothpaste. Then rinse them, brushing the outside and inside as well.

What happens if I have a dental emergency during treatment?2023-11-24T17:27:43+01:00

In this case, you should consult a dentist without delay.

Can I continue to wear my aligners if I'm ill?2023-11-24T18:01:35+01:00

Yes. There are no contraindications.

How do I know when to change aligners?2023-11-25T11:40:13+01:00

You should wear your invisible aligners for at least 7 days or 7 nights. When you can no longer feel them pulling on your teeth and they fit perfectly, it's time to move on to the next one.

However, if when you wear a new aligner you find it too uncomfortable, you have two options: either use the orthodontic vibrator to relieve the discomfort, or revert to the previous aligner for a few days to allow the teeth to finish adjusting.

Comfort and pain are very subjective, and their perception varies from one person to another, so you have total freedom to organise your treatment so that it suits you perfectly.

What happens if I lose or break my aligners?2023-11-24T18:31:40+01:00

No problem at all. We keep your details for the duration of the treatment, so just tell us which aligner you've lost or broken and we'll send it back to you within 24 hours.

In this case, you will have to wear the previous aligner again until you receive the replacement. That's why it's so important to keep them all.

When to change aligners? In the morning or in the evening?2023-11-24T18:24:21+01:00

There's no difference in terms of treatment, you can do what you like best.

Ideally, do this at a time when you have time to use the orthodontic vibrator for 5 to 20 minutes for greater comfort.

How long should I wear my aligners?2023-11-23T17:17:50+01:00

Ideally for as long as possible, it is only recommended to remove them to eat.

The minimum is 10 hours a day, i.e. the equivalent of the night after the last meal until the first meal of the day, or vice versa, depending on whether you tolerate it better during the day or at night.

If you wear it for longer, the treatment will be more effective and quicker.

Each invisible aligner must be worn for a minimum of 7 days before moving on to the next stage.

Will Alignae aligners move my molars?2023-11-25T11:46:07+01:00

No. Invisible aligners never move molars, but in some cases they can move premolars.

Can I decide to wear only the upper or lower aligner?2023-11-24T17:25:09+01:00

Yes, of course your smile will be more harmonious if you wear both aligners, but it's your smile and your decision.

How long does the Alignae treatment last?2023-11-24T18:28:27+01:00

Every smile is unique, and the length of treatment required is also specific to each one.

You can also vary the length of your treatment by wearing your invisible aligners for a greater or lesser number of hours (between 10 and 22 hours a day) and by using the orthodontic vibrator to a greater or lesser extent. In all cases, each pair of invisible aligners should be worn for at least 7 days.

For information, the average treatment time is around 5 months.

Do I have a preview of the final result?2023-11-24T18:22:11+01:00

Yes, once we've modelled your smile and designed your treatment, we'll email you a 3d preview of your future smile and an indication of how many invisible aligners we'll produce for you.

This is included in the price and there is no additional charge, regardless of the duration of the treatment.

What do I need to know about my treatment plan?2023-11-24T17:36:48+01:00

We scan your dental impression and create a 3d model of your current smile, which allows us to move and align your teeth to design your future smile and plan every stage of your treatment.

We then carry out all your invisible aligners and you will receive your complete treatment at home in less than 2 weeks.

What is an orthodontic vibrator used for?2023-11-23T17:14:25+01:00

The orthodontic vibrator helps relieve the discomfort you may feel when changing invisible aligners, so you can move from one step to the next more quickly and with optimum comfort.

We recommend using it for at least 5 minutes a day.

Can anyone tell me how to use the dental impression kit?2023-11-24T18:19:55+01:00

Yes, you can ask us as many questions as you like.

What's more, the dental impression kit comes with easy-to-follow instructions detailing each step.

Is this covered by my insurance?2023-11-24T17:42:42+01:00

Perhaps you can. If you have insurance that covers the treatment of tooth position, you may be able to ask them for a refund after you have purchased your treatment by sending them the invoice. We do not accept payments directly from insurance companies.

Is the impression kit refundable?2023-11-24T17:48:31+01:00

If you've only bought the impression kit to start with.

We will send you a discount code to order the full treatment at the same time as we send you the 3d rendering of your future smile.

What happens after I've taken my dental impressions?2023-11-24T17:45:24+01:00

We digitise them to model your smile in 3D and design each stage of your treatment. We then produce all the invisible aligners needed for your treatment.

Approximately 2 weeks later, you will receive your complete treatment directly at home and all you have to do is wear your invisible aligners and watch the progress week after week.

What is the exchange and refund policy?2023-11-25T12:07:14+01:00

You can consult various pages to find out all about our exchange and refund policy:

Refunds & returns | Guarantee

What happens if I don't take my dental impressions properly?2023-11-24T17:55:36+01:00

We've planned for it, it happens and it doesn't matter.

If you notice, there's extra moulding silicone so you can start again straight away.

If we notice this during the scan, we will send you a new impression kit at no extra charge.

 

How long does it take to receive my Alignae invisible aligners?2023-11-24T17:57:01+01:00

It takes about 2 weeks from the time our laboratory receives your dental impression. It may even be quicker.

How long does it take to receive the dental impression kit?2023-11-24T18:03:25+01:00

We ship within 24 hours with UPS.

What are the advantages of taking a dental impression at home?2023-11-24T18:15:45+01:00

The main advantage is your convenience: you don't have to go to the dentist, and you can do it when and how it suits you best. And what's more, it's very easy to do!

Can I use Alignae aligners if I'm pregnant?2023-11-24T17:29:15+01:00

There are no contraindications, but for greater comfort and a better experience we recommend waiting until the end of pregnancy before starting treatment with invisible aligners.

Is it painful to wear Alignae aligners?2023-11-24T18:34:21+01:00

No. We are convinced that our invisible aligners are the most comfortable. However, when changing aligners, you may feel some discomfort due to the tension applied to your teeth. That's why we provide you with an orthodontic vibrator to help your teeth adjust and relieve the feeling of tension.

Can Alignae aligners be used with a missing tooth?2023-11-24T17:39:14+01:00

Yes, it makes absolutely no difference. But it is essential to wait until the end of the treatment before replacing it, otherwise the invisible aligners will no longer be suitable.

Can Alignae aligners be used with dental implants?2023-11-25T12:00:42+01:00

Yes, there are no contraindications to wearing invisible aligners with dental implants.

Can I undergo treatment if I still have my wisdom teeth?2023-11-25T11:59:32+01:00

Yes, there are no contraindications to using invisible aligners with your wisdom teeth.

However, you should not have them removed during treatment, so if you are planning to have them removed, it is wiser to do so and wait 6 weeks before starting treatment.

Can treatment be started just after the wisdom teeth have been removed?2023-11-25T11:55:01+01:00

It is advisable to wait 6 weeks after removal of the wisdom teeth before starting treatment.

How can I keep my warranty intact?2023-11-25T11:52:26+01:00

To maintain the guarantee, support aligners must be worn once a year for at least 7 consecutive days.

Is there a guarantee on the aligners or the treatment?2023-11-25T11:51:09+01:00

Yes, we guarantee 100% our invisible aligners. After your treatment, your smile is guaranteed for life by alignae. If your teeth move again, we'll give you invisible aligners free of charge to restore your smile.

Find out more about the satisfaction guarantee

Can Alignae aligners be used with veneers?2023-11-25T10:55:02+01:00

Yes, that's no problem at all, as long as you already have the veneers fitted when you take the impression so that our invisible aligners fit perfectly.

Which malpositions can be treated with Alignae invisible aligners?2023-11-25T11:43:37+01:00

Invisible aligners are perfectly suited to treating most malpositions. If they are not suitable for your situation for any reason, you will be notified immediately and given a full refund.

Is there a minimum age?2023-11-24T18:18:19+01:00

No. You can wear our invisible aligners at any age.

All you need to do is wait until you have lost all your baby teeth and your permanent teeth have finished growing in.

How do I know if Alignae aligners are right for me?2023-11-25T11:28:57+01:00

It's very simple, just answer our 30-second quiz to find out if Alignae's invisible aligners are right for you.

 

What material are Alignae aligners made from?2023-11-24T18:11:57+01:00

We tried a lot of plastics before choosing the one we felt was the most suitable, a copolyester that offers a number of advantages over other aligners.

  • Better heat resistance (up to 85°c / 185°f)
  • More transparent
  • Very little loss of strength over time
  • 35% is more flexible, so there's less feeling of tension during insertion
  • Three times greater tensile strength and improved dimensional stability
  • Allows a thinner 20% aligner with equivalent strength

All this means greater comfort and faster results for you.

How do Alignae invisible aligners work?2023-11-24T17:55:41+01:00

Based on the dental impressions you've taken yourself, we'll model your smile in 3d and align your teeth to design your treatment plan with as many invisible aligners as you need. Each pair of aligners corresponds to a stage of treatment to move your teeth gradually and comfortably.

 

Can aligners only be worn at night?2023-11-24T17:42:03+01:00

Yes, you decide when you want to wear your invisible aligners. For the treatment to be effective, you need to wear your invisible aligners for at least 10 hours a day, but it doesn't make any difference whether you wear them day or night.

You can also wear your invisible aligners day and night for faster results.

What are Alignae invisible aligners?2023-11-23T10:43:20+01:00

Invisible aligners are discreet, comfortable and removable devices for correcting the position of your teeth. They are custom-made for your teeth from transparent plastic to gradually straighten your teeth for a more harmonious smile.

What makes Alignae the best aligner?2023-11-25T11:09:09+01:00

There are many reasons why Alignae is the best invisible aligner.

Alignea allows you to have the smile of your dreams from the comfort of your own home, without having to visit the dentist or incur any other costs. What's more, our treatment is faster and more affordable than traditional braces or other invisible aligners.

Our treatment is the only one that includes a lifetime guarantee and an orthodontic vibrator at no extra cost.

Alignae uses Copolyester to manufacture your invisible aligners, whereas most are made from PET or TPU. This makes our invisible aligners much stronger, more effective and more comfortable. We also use the latest 3d printing machines to ensure that there are no visible grooves on the invisible aligners and to give you the best possible transparency.

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